When I was a post doc at BU in the nineties, I used to go to a cafe on Commonwealth Ave just down the street from my office on Cummington Street. I don’t remember the name of the place but I do remember getting a cappuccino that looked something like this:Now, I usually get something that looks like this: Instead of a light delicate layer of milk with a touch of foam floating on rich espresso, I get a lump of dry foam sitting on super acidic burnt quasi-espresso. How did this unfortunate circumstance occur? I’m not sure but I think it was because of Starbucks. Scaling up massively means you get what the average customer wants, or Starbucks thinks they want. This then sets a standard and other cafes have to follow suit because of consumer expectations. Also, making a real cappuccino takes training and a lot of practice and there is no way Starbucks could train enough baristas. Now, I’m not an anti-Starbucks person by any means. I think it is nice that there is always a fairly nice space with free wifi on every corner but I do miss getting a real cappuccino. I believe there is a real business opportunity out there for cafes to start offering better espresso drinks.